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Resort Mauritius

WELCOME TO

Balaclava

Concierge Photo Concierge Signature
Mr. Kevin Ritoo
Chief Concierge (Member of les Clef D'or France)

Insider Tips

LOCAL CULTURE

General weather information

The island has a tropical climate. Summer is from November to May with a temperature varies between 22 and 35 degrees, Winter is from May to November with a temperature variance between 17 and 26 degrees. The coastal areas are usually warmer, with the sea temperature varying between 22 and 26 degrees. The central plateau regions are cooler during these peroids. Cyclones may affect the country between November and April.
WHITE SAND SPLENDOR ON THE ISLAND OF MAURITIUS
This stunning resort hotel in Mauritius is located on pristine white sands overlooking the Bay of Balaclava. Noteworthy amenities include an outdoor sea front infinity pool, tennis courts, a full-service spa and a selection of five restaurants from Asian Fusion to Mediterranean cuisine. This hotel in Mauritius is the ideal base to discover the natural wonders of snorkelling or diving the Baie aux Tortues, shopping for handmade crafts in Port Louis or exploring the Grand Baie district.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    We offer a variety of restaurants and bars that use fresh local ingredients to reflect the cultural influences residing in Mauritius. With multiple...
  • Amenities & Services

    Our resort offers 4 restaurants (buffet, Mauritian, Asian Fusion and Indian a la carte cuisine) and 4 bars. For your mind and body we suggest Yuj S...
  • SPECIAL PACKAGES

    Spa Indulgence Rejuvenate your mind, body and soul by taking relaxation to the next level. The prestigious Angsana Spa offers a wide range of treat...
Resort Mauritius
  • Balaclava Fort, Coastal Road
  • Balaclava , 00000000
  • Mauritius
  • Front Desk +230-261-1200

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French, Hindi, Italian, Russian

Pet Policy

Contact hotel for details
  • Local Time

    1:26 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Parking
    Guest Reviews
    Rated 3.9 out of 5 by 25 reviewers.
    Rated 4.0 out of 5.0 by Great location, Comfortable Guestroom and Helpful Staff The resort is set on a nice location! The guestroom was pretty comfortable and we liked the cleanliness maintained by the staff. Our "Ocean View Room" added spark to our visit. All in all, we had a wonderful and memorable experience in this Balaclava Fort resort. We would like to recommend this resort for honeymoon couples and for family outings. 28 February 2014
    Rated 1.0 out of 5.0 by MANAGEMENT The location and facility of the hotel is very good. But the management of the entire hotel is awful in all respect. hence, this hotel should not be classified as a 5 star hotel. It is really a 3 star hotel. This is not an Intercontinental Hotel. It is more like a Holiday Inn Express. 30 January 2014
    Rated 1.0 out of 5.0 by WORST HOTEL STAY EVER First of all, prior to the check in, i deliberately sent an email to provide all our requests and needs, and having received a confirmation email with details from the Reservations Dept, we thought everything would be settled. Turns out the Front Office Dept had no idea about any of my requests. At Senso the first night, we were guided to two tables to be seated. Turns out one of these tables were actually occupied by someone else so we had to change tables halfway through dinner. What a horrible first impression. Literally every day we had to inconveniently go to the Front Desk to renew our keys because they are not working for all our rooms. Housekeeping requests do not respond immediately as requested but instead, to get simple things like toothbrushes and towels, we need to make at least 3 phone calls and wait over an hour. Wifi doesn't function properly either, i can't even access the internet from my room, and i had to stand at my room door to get connection. For Christmas Eve, we chose to go to Segala Restaurant which turned out to only have one set Lobster menu for convenience. We were initially reassured by the manager that non-Lobster eaters could order separately, but in the end, they were forced to stick with a similar menu. Morever, we had to wait a very very long time in between the courses, the dinner took 2.5 hours and my family was falling asleep before the main course even came! On the last night, my parents changed rooms to Presidential Suite. In the morning, i deliberately confirmed with the hotel that the room would be available by 16:30 when we plan to return. However, by 17:30 the room was still not ready, and we were told that it would take another hour for them to check in. We had paid for this expensive room and we still cannot get it during normal check in hours? This is how to treat guests on their birthday? The most important part of the trip was also not done well: a specific instruction for the cake to be delivered to the Presidential Suite by 22:00 sharp to celebrate my dad's birthday. I had reconfirmed these details at check in, and every day so as to make sure things would go smoothly. Turns out the delivery came 35 mins late, with an unacceptable reason that there was a confusion between orders?! When i get back to my room, there was NO blanket on my bed. Which hotel takes away their guest's blanket when they make up the room? I called the operator who told me that the Housekeeping Department is closed, i cannot get a blanket but instead will only get a bedsheet. I had to talk to the manager to get my blanket back. I cannot believe that nobody at this hotel took any of our complaints seriously and just dusts us off. We will definitely not recommend this InterContinental hotel to any of our friends. 23 January 2014