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88%
Dieses Hotel empfehlen
Gesamterlebnis 4,4
88%
Dieses Hotel empfehlen
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Comfortable and Cosy room
ByOli31
19. Februar 2020
The room was very impressive. It has a lovely old fashioned style and it felt very cosy and warm. I had an excellent sleep in the room. The bathroom was lovely, and the complimentary soaps and shampoo was very good quality and it used them instead of my own shampoo.
The staff were very welcoming and knowledgable of the area and the IHG membership scheme.
The bar was lavish and decorated well and the staff behind the bar were very friendly and happy.
快適なLoungeサービスと素晴らしい立地。
Bymasa-n
16. Februar 2020
Club Loungeにおけるコンシェルジュの接客態度が素晴らしく、気持ちよく過ごす事ができました。またLoungeで提供される朝食は内容も充実しており、その他の時間帯においても多くの時間を過ごすのに最適なドリンク類が提供されていました。地下鉄U4の駅に大変近く公共交通の利用に優れているし、ウィーンの中心地にも歩いて行ける立地は大変便利でした。
Not the Ambassador experience we expected
BySteveandZoe
05. Februar 2020
Stayed at the IC Wien using our Ambassador weekend certificate and despite booking a Club room, was actually downgraded. There are three floors of Club rooms so you would have expected us to be in one of those not on a lower floor. The room was average and a little tired in places however the pillows were dreadful leading to little sleep, the hotel provided more pillows of similar poor quality so no improvement. There is an ice rink directly next to the hotel which is great UNLESS you want to open the window of a weekend as loud music starts at 9am prompt, sadly we were unable to cool our room to a comfortable level so had to sleep with the window open so the noise is a problem.
Bathroom was clean but shower-head loose so fell on my wife's head when she turned the shower on, basic maintenance check would have prevented this.
Concierge was not very helpful (which I have to say is unusual for IC and not something we have experienced previously).
The bar was good and especially young Leon who gave us lots of information about Vienna. Unfortunately he was only on for the first night and the other time we spent an hour or so at the bar the bar tender brought the wrong drink (TWICE) then to find that we had been charged for this also. Sadly when checking out we were only given the itemised breakdown once we had paid the bill so were unable to challenge, needing to catch a flight we did not have time to discuss.
Would we stay here again? On the basis of our recent experience we would not, there are other IC's in Europe where the service is much better.
Comfortable bed
Byjwings007
05. Februar 2020
Because of the bed they equip, you may sleep the feeling like you are on a cloud.
Great location
ByHJ Dov
30. Januar 2020
Great location for walking, service very good but bar prices a little too expensive.
Vienna charm
BySerpico
27. Januar 2020
Great place . Great ambiance reminded me of earlier days in Vienna
アーリーチェックインに対応してもらえた
ByKeichan
26. Januar 2020
午前7時に着いたが、アーリーチェックインに対応していただき、さらにはアップグレードもしてくれた。ウェルカムチョコレートもいただき大変満足。
权益全靠自己争取。
ByFU图图
24. Januar 2020
入住给升级了房间！冬天！房间空调是坏的！！！
应该给的20刀和欢迎饮料或积分！竟然是我自己去投诉要来的！
前台甚至连句问候都没有！！
Schickes Hotel, aber recht teuer
ByLina
22. Januar 2020
Höfliches, zuvorkommendes Personal, schickes Hotel. Großer Sportraum, schöner Wellnessbereich.
Premier Hotel with average Staff
ByAnshul
22. Januar 2020
There are some obvious reasons for guests to give a bad feedback. Naturally if the hospitality of your hospitality business isn’t up to scratch, it won’t bode well for your reputation.Being greeted by unenthusiastic staff who show no interest in my needs it will sour the whole experience no matter how amazing your hotel is.
During my Europe Trip i was only using IHG hotels but except Vienna i never encountered any bad experience where front desk staff didnt seems to care at all.
12. Stock
ByLupo
22. Januar 2020
eine sehr professionelle und sehr freundliche Bedienung
Comfortable and friendly
ByMutti
20. Januar 2020
We had a comfortable stay at the hotel. Our room was large, the bed very comfortable and when we asked for extra duvets they were there in no time at all.
The greeting at the breakfast room was always cheery and a good start to the day.
My one negative is the poor lighting in the bathroom.