 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Nice stay
ByKristine
17 October 2021
Comfortable bed. And clean room. I do wish there would have been a fire place and an ocean font view. But the room was very clean.
Excellent staff
ByMommy and me time
15 October 2021
I can tell they care about service and guest satisfaction. They really strive to make a great impression.
No Spire Recognition
Bymcfatty44
13 October 2021
I normally don't care much about elite membership being recognized verbally, because there has always been some sort of amenity or upgrade offered. This is a nice hotel, but it is very disappointing to not be offered a room upgrade, drink voucher, etc. In addition to this our room was charged for our service animal and for parking when it was made clear at check in she is a service animal and we did not use the parking. This was corrected with a phone call, but not what I would expect from a branded hotel this expensive.
Pleasant stay
ByRahul
13 October 2021
Good overnight stay here, proximity to aquarium and other areas around.
Staff was welcoming and made comfortable. They were gracious to allow for parking till late next day.
Would have appreciated if room, elevators had sanitizer stations available
A great weekend getaway
ByBelle
12 October 2021
We spent the weekend for a work conference and it was also a good opportunity to spend some time away from home. The rooms are nicely appointed, and the property has some fantastic views of the bay. The hotel has good ballroom and meeting room space and it nicely filled both the work and play requirements. The location is ideal for access to aquarium and Cannery Row.
No cleaning during pandemic
ByDianeIK
08 October 2021
Nice location, the room was ok. I wish we were given a choice to have room cleaning every day given we were fully vaccinated
I’d Give Them Another Chance
ByKevin
08 October 2021
There was very loud construction going on very early in the morning. They eventually moved us to another room after we had to complain for awhile. They offered no apology. I understand staffing is an issue, so no restaurant/bar/room service on Monday or Tuesday was frustrating but understandable.
The views are gorgeous and location is great. Bed was comfy, and Nespresso in the room instead of kurig, which is great. I’d give this property another chance, and hope it’s just a blip, because every other Intercontinental we stayed at has been fantastic.
Excellent staff and comfortable, CLEAN hotel
ByAudrey P
06 October 2021
We had a wonderful stay in the heart of Cannery Row. The staff was very kind and helpful, the hotel and rooms were very clean and comfortable. We will definitely stay here again when coming to Monterey for our next visit!
Mini Vacation
ByMr. Judson
04 October 2021
Very nice stay. Maybe let a few ocean view rooms available to points. Other then that it was great.
Excellent balcony ocean views
ByKristine1525
03 October 2021
Since we had to cancel Hawaii due to COVID flying scares, I splurged and reserved a King bedroom suite with balcony
Great place to stay on Cannery Row
ByEl06
03 October 2021
This was our second one night stay here and we enjoyed ourselves again. Monterey is a great getaway from the Bay Area and this is a great location to enjoy the area from. It's right on the main walking/biking path that follows the coastline here for miles, and is near restaurants and activities. On both of our stays the rooms were immaculate, well-appointed, and comfortable, and while we didn't interact with staff too often, they were nice and courteous where we did. On our second stay we did run in to one issue where there was a miscommunication about our extended check-out time, but it was satisfactorily resolved in the end.
GREAT VIEWS
Bygypsytraveler
30 September 2021
We stayed two nights in Monterey. Our one bedroom suite was perfect. We loved sitting on the balcony watching the waves hit the rocks while the sun set.