 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Great service and cleanliness
ByJT17
22 November 2019
The hotel staff were very attentive and very gracious. Very professional staff. Hotel and grounds are kept very clean. Saw someone sweeping up stray leaves here and there at least a couple times throughout the day in front of the property. Not sure on price/value as we have not stayed elsewhere in the area, but do feel it was a little pricey.
Wonderful stay.
ByMelzer
21 November 2019
Excellent hotel in a great location. Comfortable bed with huge bathroom.
Comfortable bed and great location
ByJinzen333
20 November 2019
The bed is very comfortable and I had a great rest. I enjoyed the ocean front outdoor patio, nice and relax.
Good stay
Byhelenxma
20 November 2019
It was a really nice stay at the hotel. Staffs are friendly and helpful. The breakfast in the restaurant is good as well.
Very disappointed experience
Byjackie27
20 November 2019
The room had empty wine bottles when we checked in. Had to call the room service to clean the room again. Later need to call concierge service, and always got a busy line. We had to go to the front desk which was in a separate building.
Enjoyed our stay
ByWeekender
19 November 2019
The hubby and I stayed for the weekend and it was great! The location if wonderful since you're right on Cannery Row and a few steps away from the aquarium. Service was great and the hotel was clean. No complaints here!
Wake to the sound of waves and catch a glimpse of dolphins
Byjl_hh
18 November 2019
Loved the location of the IC Monterey during our 4-day stay. Easy, friendly check-in for our 1-bedroom oceanview suite.
This is what really made the difference: the nicely furnished, spacious room and the balcony facing directly over the water ... wake up to sunrise and the sound of waves - just loved it.
Cannery row location is very convenient to acquarium and vantage point to 17-Mile drive (bike rental nearby).
Restaurant for breakfast offers great selection, even though a-la-carte beakfast is a little tricky at times. Even caught a glimpse of dolphins as we were indulging over Eggs Benedict and French Toast.
Only downside was attitude of staff (except for the team member who checked us in and out): in other ICs all over the world we always had the impression that each and every member of staff took pride in making the stay as personal as possible. At IC Monterey many interactions were indifferent, some even downright weird (like a call 10:30 at night due to a mix up of bar receipts) ... this is not the standard we are used to from IC.
So, overall: great hotel, historic location, lovely room - and some potential on staff attitude.
Great Hotel - As clean as they come!
ByMjR28
18 November 2019
Nothing bad to say about this hotel and stay. Probably the cleanest hotel you will find and you can tell it is maintained impeccably.
Super Friendly Staff
ByHappyTraveler999
18 November 2019
The hotel has beautiful view. The room was excellent. Everyone was really friendly, and the manager at the front desk, Thomas Pinetti, was very helpful to get us the best staying experience.
We had a great mini vacation.
Thanks Intercontinental!
Nice location but it is confused to locate the room
ByNeptune
17 November 2019
It is very convenient and near the ocean. The front desk didn’t provide clear instructions and map for me to find my room, end up I go up and down.
Fantastic Stay
ByTraveller
17 November 2019
Loved everything about my stay. From the stylish room to the super comfortable bed. Beautiful bathroom and plush towels. In room Nespresso was a plus.
The grounds were immaculate and beautiful. Outside gas fire pit with benches and cozy blankets was very romantic. Listening to the ocean at night was very relaxing and soothing.
Noisy Room
ByAMG GTCA
17 November 2019
I made my reservation a few weeks in advance of my three night stay. I thought that I made it for three nights on the IHG website but apparently I must have made an error and I only made it for two nights. I telephoned The Clement to change it to three nights but the hotel could not offer me the same room rate that was quoted online, so I agreed to the “double price” for the room, since I would be too tired after the second night to change hotels. When I checked in I asked for a room if possible not to be over a “garbage” area or the like. The very nice desk clerk told me that she found a very nice and quiet room for me. I was placed in a room on the ballroom floor which had hall noise into the early morning hours. Also, not as important as the noise, I was given a room with a view of piles of cement and the wall of the next door building. What bothered me is that one guest who checked in shortly after I did and two other guests who checked in hours after me that I knew, at the same room rate as me or less, were assigned rooms with much better views - the street, the parking lot and partial water view. I guess that’s the way it goes!