 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Value not there.
ByShort6261
22 January 2022
We stayed in a premium room with a premium price. However, we never received clean sheets or towels. We received no trash service. Room service was not available on Monday or Tuesday. Staff were very friendly!
Forced stay because IHG did not extend Chase Free Night
By10kd
28 December 2021
Pros:
* The bed is comfortable.
* The location is convenient and almost waterfront.
Cons:
* No acknowledgment for Spire Elites at check-in.
* The rooms have poor noise insulation. The door closing and hallway noise can be heard while inside the room.
* When checking in, the key didn't work and the room assigned was occupied by someone else. The new room had a small balcony facing Bubba Gumps which had grease and not pleasant food smells during the day. The manager on duty gave a different room facing the courtyard after asking for it. The hotel was not full and I felt that the upgrade for Spire Elites should've been more straightforward given. My friends who checked in a week earlier got the same courtyard-facing room with partial ocean view with a complimentary upgrade to direct ocean-facing if they waited for the room to be ready. They are only Platinum Elite so I don't understand the worse treatment for Spire Elites.
One other thing that IHG did which totally lost my loyalty was that IHG would not extend 2021 expiring certs. We risked our lives during the Omicron variant outbreak to stay here and the stay was disappointing. I would've much appreciated the 2021 Chase free night extension!!!
A Classic on Cannery Row
ByTheOtherMycroft
19 December 2021
A beautiful setting accents this architecturally unique hotel. We had a king, partial ocean view room which was comfortable and spacious. The room was clean and well cared cared for. Whether on the phone or in-person, staff was efficient and helpful. First time at this Intercontinental; we look forward to returning!
Stunning location
ByShane
18 December 2021
Close to everything in cannery row. Overall wonderful stay.
Clean
BySLEL
17 December 2021
One of my favorite places to stay. Wish the bar had been open during our stay, we would have loved to have a drink next to the Christmas tree.
Great customer service
ByJMK2589
13 December 2021
Had a wonderful time out there we were greeted by a wonderful staff and had an amazing time on our anniversary
Our stay
ByLola
13 December 2021
Everyone was very friendly. Our room was clean and comfortable. We enjoyed the fireplace and robes..
Excellent Experience
ByJen8
10 December 2021
This was my first time staying here. It was FABULOUS!!!!! I did an impromptu mommy daughter weekend in Monterey and this hotel was everything I was wanting. Great location to everything! The room had the most gorgeous view. I was so excited that room service was available. My daughter (5) felt like a princess. The room was so clean and the bed was so comfortable! I will DEFINITELY stay here always!!!!
A great weekend getaway when visiting Monterrey Bay
ByNitro
08 December 2021
Fellow reader,
If you're looking for a great place to stay,walking distance within all the shops,aquarium,ocean
Nice room, but loud
ByHelena
08 December 2021
Hotel room was ok, breakfast just acceptable. We ordered bagel and lox, which was presented in a unappealing way.
Superb Experience
ByKCMember
07 December 2021
We stayed in a room with a partial ocean view, which turned out to mean that there was a door opening out onto the terrace overlooking the water. We could step out and watch the ocean at any time. The room was supremely comfortable, dinner in the restaurant was excellent, and staff were extremely helpful. It was a lovely stay at the end of a stressful trip. We will be back!
Great ambience
ByRainbow
07 December 2021
I had a great stay in the rooms facing the inner courtyard. The fireplace in the room helped provide a comfortable feeling in the cold weather. I'm also a fan of the color scheme of the hotel.
The beds were very comfortable (though the pillows are very soft).