 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Worst IHG Experience - Wouldnt Trust it
ByWinegeek31
02 April 2020
I wouldn't trust this hotel. I booked l after I called to make sure they couldn't match the rate, which is the first time that has ever happened for me with IHG... but no big deal. then when I gave my card for incidentals I was charged, not once but twice for the booking, after I already paid when I booked. After speaking with 3 different people trying to get it sorted out, first being told the pending charges would drop off (they didn't), then was told someone was looking into it, then I was told I would be credited within 3-5 business days. Here we are 3 weeks later and I still haven't received the refund and I filed a claim with my credit card company. Honestly this experience made me lose faith in the Intercontinental and IHG alike and I have been a card member for years..
Clean rooms, comfortable beds
ByRob W
01 April 2020
I stayed at intercontinental with my girlfriend the other weekend and was impressed to say the least. The beds were super comfortable and the room was very spacious. Everything was clean and spotless
No prospective during a pandemic!
ByGreg
24 March 2020
When there is a chance of having no business because of a pandemic...they should keep their attitudes in check.
Great location, great facility, professional staff.
ByDon2020
21 March 2020
I travel a lot. I traveled extensively for business prior to retiring and my wife and I would also take numerous trips. This Hotel rates right up there as one of the best we have stayed at. The Staff were the most friendliest and professional I have encountered. We visited right at the on slaught of the "Shelter in place" directive, and everything was closed, but the Staff went out of their way to make the trip wonderful and memorable.
Can’t wait to go back
BySassy
20 March 2020
Everyone was great, top customer service, literally everyone had a smile. Very clean.
Great stay
Bytravelwithgrant
19 March 2020
Thanks for making our stay excellent. We will be back soon.
Amazing Hotel !
ByJocy
16 March 2020
The staff were very friendly and accomadating , we were able to get complimentary late checkout which was amazing , the parking was great and not expensive , the hotel was in fantastic condition and very clean , everything was great ! The only thing i would chnage is a bigger bath and shower because 2 people cannot fit !
Great Location and Service
Byeddiebarr
16 March 2020
This is a great spot - next to lots of places and activities. Service was great.
Cannery Row IHG
ByCJ-V
15 March 2020
Great location and amenities.
Staff were professional and courteous.
Comfortable bed
ByPat69
15 March 2020
Enjoyed my stay. The hotel is close to restaurants and stores. Easy walking distance to Fisherman’s Wharf and had perfect weather while there.
Excellent accommodations
ByNRBW
14 March 2020
We very much enjoyed our stay. The staff was wonderful and the accommodations very comfortable. It was beautiful to wake up on the ocean side in the mornings. The food was also excellent
Clement Monterey Does it Right
ByTheVaclav
14 March 2020
I have stayed here many times. There is a recent I return; service, amenities, and the overall property. Great people, wonderful rooms with terrific views of the bay.