 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Beds were a bit uncomfortable but otherwise a memorable stay
ByChirpypotato
27 April 2022
Apart from a very loud and ostentatious wedding happening without warning during our stay, we had a memorable time at this resort. Breakfast was excellent as was the food and service at the fireplace restaurant.
Perfect if bar furniture would be replaced
ByAkdeep
28 March 2022
This is a place we come to relax. Absolutely beautiful and peaceful. The only downside is the bar, the seats are extremely uncomfortable to sit on. We can never stay in the bar for more than one drink. Anyway the selection of drinks is quite limited. We truly hope the management can do something about it.
Over night stay
Bymikejh
25 March 2022
Have been to Sanctuary cove many times, the grounds are excellent, the pools are great.
Problems with this visit... First room water leak in the roof..reported and moved to another room.
We had power outages during the night, which meant no air con so was not a comfortable night at all.
Breakfast - during covid times we had a nice breakfast to order, now they have gone back to the buffet which is very open in some places not even sneeze guards to protect the food (salads in the middle or open bowls of sauce) We had a group near us with many kids who just had free range to touch and sneeze on whatever they like. Did not make us feel safe
Oh no real recognition of sphere member, just a couple of spring water bottles
Fabulous
ByElliemaeW
16 March 2022
Sanctuary Cove is a beautiful place to stay. We mainly booked to play golf which was fabulous but the hotel and surrounding village was fabulous too! There was a shuttle bus taking us to the golf course and back which was really helpful. It was lovely to see Kangaroos chilling around the course and the hotel complex. The Staff couldn’t have been more happy, professional and helpful. Food was delicious and Restuarant staff gave an excellent service. Our room with a view was beautiful and clean and comfortable. We plan to return within the next couple of weeks.
Extremely Poor and Highly Dissapointing Experience
ByMSD40
09 February 2022
This experience at IHG has definitely changed our trust in the brand forever. We stayed at the Intercontinental Sanctuary Cove in January 2022 and were present when the room was being cleaned. The lady cleaning the room was cleaning the toilet bowl/suite and with the same set of gloves she was changing our room glasses, cutlery and bedsheets. There were signs all around the hotel on the high hygiene standards that IHG upholds.
Given the COVID situation all around the world, you would not expect this from IHG. We are extremely selective with our hotel selection and this is totally and completely unacceptable. I hope this is heard loud and clear by the hotel management and IHG. Compromising on hygiene is putting people at serious risk, even more so during COVID.
I seriously hope this is take on notice by the hotel management, investigated and procedures put in place, so that this never happens again.
Lovely grounds, convenient location, great pool
ByRosie
19 December 2021
Older hotel, needs some maintenance due to the pandemic most likely but overall a nice play to stay and relax. Close to restaurants where there is a complimentary buggy service. Comfortable beds, bathroom needs some upgrades.
Enjoyable stay
ByCarolyn
12 December 2021
We had a work related event at the Intercontinental. Everything worked seamlessly. The food, the staff and the ambience were perfect. I stayed two nights and thoroughly enjoyed the experience. The room was clean and nicely appointed; the bed was super-comfortable. Several of us sat around in the lounges near the bar after the workshop/Christmas celebration dinner - which was delicious, catching up and exploring ideas. The bar staff were appropriately attentive and made great coffee and martinis. All in all, a great experience.
Beautiful setting for a relaxed stay.
ByDiane07
08 December 2021
As usual it is a magical spot.Being a resort style dwelling and not the usual high-rise makes it stand out from the rest
Very relaxed and convenient property
ByGreg
07 December 2021
Ideal for overnighting for a function we were attending in the area
Great staycation!!!
ByFrequent travellers
01 December 2021
Overall great weekend away from busy life. We will be back!!!
Thankyou.
Time away to recharge
Byheather j
30 November 2021
The hotel was better then we expected. The staff are amazingly friendly. When we arrived a lady, Joanna, took us on a ride in the buggy so that we .got a feel for where everything is. Highly recommend doing this if possible.
The grounds are beautiful complete with wandering kangaroos. We wanted a relaxing time and this is what we got.
The bar staff at the Verandah Bar were excellent. It was a great place to sit at night and watch the night fall.
It was open late too which was great for us as we like to eat late.
The only small downside were the toiletries. The shampoo and conditioner were rather harsh, Designed for another country I think.
Overall a brilliant place to stay if you want to experience friendly staff and great cocktails and food and feel isolated from the rush of the world .
Thank you.
Sensational
ByTinman
29 November 2021
The staff are the friendliest I’ve ever met from front office restaurant and the general staff I could not say anything bad about the resort the only bad side was the weather but everything was perfect